Mahé products
Where are Mahé products made?+
All Mahé products are made in France.
Do Mahé products contain controversial ingredients?+
All Mahé products are guaranteed to be free from parabens, resorcinol, ammonia and hydrogen peroxide.
Are Mahé products tested on animals?+
In accordance with current European legislation, none of Mahé's products have been tested on animals.
Are Mahé products certified organic?+
Not yet, but we are doing everything we can to make them so. In the meantime, to offer you healthy, high-quality products, we inspect them at every stage of production and carefully select each ingredient.
Account
Do I have to create an account to order?+
No, creating an account is not mandatory. Simple and quick, it does, however, allow you to track the progress of your order and access your history.
I forgot my password, how can I access my account?+
You can reset it by clicking "forgot password" on the login page, then following the instructions.
Can I view my order history through my account?+
Yes, by logging into your customer account. Orders must have been placed after logging into your personal account; those placed without an account cannot be linked to it, even if the name and address match.
Is my data shared with third parties?+
They are strictly confidential and are not disclosed to any third party. Only your postal address, email address, and phone number are shared with our carrier solely for delivery purposes.
How can I update my information or delete my account?+
Under the French Data Protection Act, you have the right to access, rectify, delete, and object to the processing of your personal data. To exercise these rights, please contact us at contact@mahefrance.com or by mail at La Coiffure par les Plantes, Mahé, 23 rue Chaudron, 75010 Paris.
Order placement
Is there a minimum order amount?+
No, there is no minimum amount. We accept all your orders, subject to stock availability.
As a professional, can I order through the website?+
To order as a professional or reseller, contact our sales department by email (contact@mahefrance.com) or by phone at 01 46 27 44 69.
How do I know if my order has been confirmed?+
If you pay by credit card, you will receive a confirmation email once the payment has been validated (please remember to check your spam folder). If you pay by cheque, this email is sent after receipt and processing of the payment.
What is the order processing time?+
Orders are processed within an average of 1 business day, excluding weekends and holidays.
How can I track my order?+
From your personal account area, under the "Orders" section.
Payment
What are the accepted payment methods?+
By credit card (Visa, Mastercard, American Express) on our secure platform, or by cheque sent to La Coiffure par les Plantes, Mahé, 23 rue Chaudron, 75010 Paris (please remember to mention the order number).
Is the payment secure?+
Yes, it is fully secure and processed by Stripe, which is PCI DSS Level 1 certified, the highest level for online payments. Your banking details are never stored on our servers: they are transmitted directly to Stripe and encrypted via SSL/TLS.
Delivery
Which countries do you ship to?+
In mainland France, Corsica, the French overseas departments and regions, and Europe. For delivery outside these areas, please contact us at contact@mahefrance.com.
What are the shipping methods and rates?+
In mainland France and Corsica, shipping is provided by Colissimo (€8.50, free on orders of €80 or more including VAT). Colissimo International covers the French overseas departments and territories and Europe, with shipping costs calculated automatically at checkout. For orders delivered in multiple shipments, shipping fees are charged only once.
How to get free shipping?+
Shipping is free in mainland France and Corsica for any order totaling €80 or more including VAT.
What are the delivery times?+
Approximately 48 hours for mainland France. For international orders, an average of 7 days (this timeframe varies depending on the destination; please contact us for an accurate estimate).
Changes, returns and cancellations
Can I modify my order after confirmation?+
Once payment has been confirmed, the order generally cannot be modified. Please contact us as soon as possible at contact@mahefrance.com.
Can I cancel an order that has already been paid for?+
If the order has not yet been shipped, contact us promptly: we will cancel it and issue a refund. If it is in transit or has already arrived, you can exercise your right of return according to the standard procedure.
What is your return and refund policy?+
You have 14 days after receipt to change your mind. Products must be returned complete, unopened, unused, in their original packaging, to La Coiffure par les Plantes, Mahé, 23 rue Chaudron, 75010 Paris. Packaging and return costs are at your expense. Once received and inspected, the products will be fully refunded by bank transfer or check.
