Shipping & returns
Mahé – La Coiffure par les Plantes – will deliver to the buyer at the address they provided in their order. If the buyer provides an incorrect or incomplete address, they will be held responsible for the inability to deliver the order. If your package is returned to us due to an incorrect or incomplete address, the reshipping costs will be at your expense regardless of the amount of your order, based on the current rate for your country code.
Any delivery delay does not entitle the buyer to claim damages. Upon receipt of their delivery, the buyer must check that the package is in good condition and, if necessary, make reservations with the delivery person or refuse the delivery. The following are considered cases of force majeure exempting Mahé – La Coiffure par les Plantes from its obligation to deliver: war, riot, fire, strikes, accidents, and the impossibility of delivery.
Products travel at the recipient's risk. Always check your package upon arrival. If you have the slightest doubt upon receipt of the package regarding its condition, you must refuse it, otherwise Mahé – La Coiffure par les Plantes will not be able to refund your package.
The time between the customer's order and the delivery of the goods depends on the payment method chosen by the customer.
For reasons of order preparation and product availability (out of stock, production halt, etc.), an order may be delivered to the customer in several shipments, for which the customer will only pay shipping costs once.
For information, our service providers La Poste & Chronopost deliver throughout metropolitan France in 48 hours. Any eventual delay cannot give rise to damages, retention, or cancellation of the order by the buyer.
In any event, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the ordered products will be delivered within a maximum period of thirty days starting from the day after the buyer registered their order, subject to full payment of the price.
If delivery is not made by the end of this period, the buyer will have the option to cancel their order. The sums paid by the buyer will then be refunded to them without delay, to the exclusion of any other compensation. In the event of a delivery delay compared to the initially set date, the buyer must report it in writing (letter, email) to Mahé – La Coiffure par les Plantes in order to improve the quality of service that can be offered to them and to allow Mahé – La Coiffure par les Plantes to conduct an investigation with the carrier.
All our orders delivered outside metropolitan France and Corsica will be insured by the services of Chronopost International. Delivery times depend on the delivery address provided by the buyer. Mahé – La Coiffure par les Plantes will not cover the customs duties related to orders delivered outside the European Union. The shipping costs displayed when placing orders do not take into account any customs duties that may be charged at the time of delivery.
Free shipping only applies to orders for which the buyer has selected the carrier La Poste Colissimo and Chronopost, in metropolitan France, and for which the amount of their order is equal to or greater than €80 including VAT. Any anomaly regarding the delivery (missing product listed on the delivery note, damaged package, broken products, damage, etc.) must imperatively be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The customer must also confirm this anomaly by sending the carrier within two (2) business days following the delivery date a registered letter with acknowledgment of receipt stating their claims. The customer must send a copy of this letter by fax or by regular mail to: Mahé – La Coiffure par les Plantes, 23 rue Chaudron, 75010 PARIS.
All our shipments are shipped by La Poste as well as by Chronopost. La Poste delivers within 72 hours throughout France and offers you the option to pick up the ordered products at your post office closest to the delivery address in case of absence from the original delivery location when the mail carrier presents the package. If you are absent on the day of delivery, you will receive a delivery notice in your mailbox, which will allow you to pick up your package at your Post Office during opening hours, within a period of 15 days. If your package is returned to us after this period of 15 days, the reshipping costs will be at your expense regardless of the amount of your order, based on the current rate for your country code. Chronopost offers delivery with hand delivery in 24/48 hours throughout France. This service provider also offers a pickup point service in France that you can personally select. Your package will then be available for 7 days. If your package is returned to us after this period of 7 days, the reshipping costs will be at your expense regardless of the amount of your order, based on the current rate for your country code.
Mahé – La Coiffure par les Plantes will not be responsible for delays and losses due to the service of La Poste and Chronopost, however, the buyer must alert us to these failures by sending us an email. At our request, La Poste or Chronopost will initiate a 21-day investigation within its services. Generally, within this time frame, La Poste/Chronopost finds the lost package and ships it to its recipient. If the product is not found within this period, we will send again either the same product or, with your prior agreement, a similar product. The shipping costs would then be at our expense.
We decline all responsibility for the extension of delivery times due to the carrier, especially in case of loss of products or strike.
We are committed to providing you complete satisfaction with all our products. In accordance with the legislation governing distance selling in force for online sales, you have the option to return any item in its current condition to our address: Mahé – La Coiffure par les Plantes, 23 rue Chaudron, 75010 PARIS – within 14 days following the delivery date and be fully refunded the price of the item concerned by bank transfer or check.
This right does not apply to products returned damaged, incomplete, without original packaging, or soiled by the customer.
The packaging and reshipping costs to Mahé – La Coiffure par les Plantes are at the expense of the buyer, who must ensure that their packaging is sufficiently resistant to allow the reception of the products in perfect condition at the premises of Mahé – La Coiffure par les Plantes.
